Quality Assurance and Quality Control

Tailoring Processes to Meet RTO Needs

RTO guide and Resources supports RTOs to maintain the quality of their services and demonstrate compliance with the Standards for Registered Training Organisations (RTOs) 2015, particularly the requirements of Standard 2.

RTO guide and Resource QC and QA strategy is built on assisting RTOs, to fulfill their expectations by developing respective processes to reflect their clients, industry, operational modes, and objectives. The requirements in Standard 2 include all aspects of the RTO (https://www.tac.wa.gov.au/Pages/Assuring-the-Quality-of-RTO-Processes,-Practices-and-Products.aspx ).

1. Clause 2.1

Indicates that the RTO must “comply with these Standards at all times”, and again reminds us that this also applies “where services are delivered on its behalf.”

2. Clause 2.2

Provides some detail on process, indicating that the RTO: “systematically monitors the RTO’s training and assessment strategies and practices to ensure ongoing compliance with Standard 1”; and "systematically" evaluates and uses the outcomes of the evaluations to continually improve the RTO’s training and assessment strategies and practices. Evaluation information includes but is not limited to quality/performance data…validation outcomes, client, trainer and assessor feedback and complaints and appeals.”

3. Clause 2.3

Requires written agreements with third-party providers, leading to

4. Clause 2.4

Which requires the RTO to ensure that it “has sufficient strategies and resources to systematically monitor any services delivered on its behalf …”

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